Thousands hop on board new light rail
15 December, 2019

Thousands of customers took up the offer of a fare free weekend on the new L2 Randwick Line, marking the historic opening of Sydney’s newest public transport network.

Across the weekend, 150,000 customers hopped on board with services operating on average every 6-8 minutes after opening at about 10am Saturday 14 December.

The patronage figure is about three times the daily patronage of the Inner West Light Rail.

Circular Quay has been a particularly popular boarding spot for customers, many with youngsters in tow enjoying a Sunday of shopping and sightseeing.

Opening weekend has not been without challenges, including a medical emergency requiring assistance for a vulnerable passenger, and a tram that lost power later in the day.

With the potential for issues in mind, additional customer resource officers have been on the ground, stops are monitored on CCTV and crowd management crews, heavy tows and police are stationed throughout the network.

More than 200,000 km of testing has been carried out on this part of the line, however introducing customers on real journeys presents different challenges.

From Monday 16 December, customers will need to tap and off when Opal fares apply.

Customers can expect a journey of around 45 minutes between Randwick and Circular Quay for their trip to work, an improvement on average times for opening weekend.

As capacity grows on the network and customers become more accustomed to the system, journey times will further improve as the L3 Kingsford Line opening approaches in March 2020.

We thank customers for coming out to support the new light rail, and for listening to announcements and for their patience throughout Saturday’s disruptions.

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